Website information
Content is general information and may change. A website request or online estimate does not create a repair contract, guarantee acceptance, reserve parts, or provide a guaranteed quote.
Estimates and authorization
Diagnostics are free. If you decide not to repair after we diagnose the problem, you pay nothing. A repair attempt fee of $40–$100 applies only to board-level repair, data recovery, or devices with a prior repair attempt when the repair or recovery isn't successful.
We tell you about any change to the estimate and get your approval before doing the work.
Warranty
Repairs and parts are covered by a 60-day warranty (14 days for game consoles) on the original issue. Unrelated problems, physical or liquid damage after the repair, software issues, outside parts, and tampering aren't covered.
Timing and parts
Most repairs are completed within 1–48 hours. Timing depends on the device, damage, parts availability, repair complexity, and how many devices are ahead of yours, so it isn't guaranteed.
If a repair needs parts ordered, we'll give you the cost and an estimated arrival time. Ordered parts need a 50% non-refundable deposit.
Data and backups
Repair and data recovery can involve inherent risk. Customers should maintain backups when possible. Data recovery is not guaranteed, and Qucin isn't responsible for lost data.
Text messages
If you agree to receive texts, Qucin may text you about your repair. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. See the Privacy Policy for details.
Third-party services
Maps, social networks, remote-support tools, cloud services, and linked sites have their own terms and privacy practices.
Questions
Call (423) 438-6600 or email Info@Qucin.com.