Quick factsQucin at a glance.
The short version: who we are, where to find us, when we’re open, and what we fix.
The business
- Name
- Qucin (Qucin Repair + IT)
- What it is
- A locally owned electronics repair shop
- Location
- Inside College Square Mall, 2550 E. Morris Blvd., Morristown, TN 37813
- Phone
- (423) 438-6600
- Info@Qucin.com
- Website
- www.qucin.com
- Ownership
- Veteran-owned and operated — owned by a service-disabled U.S. Army veteran
- Name meaning
- Quality, Unity, Creativity, Innovation, Nobility
Hours + visiting
- Monday–Saturday
- 10:00 AM–8:00 PM
- Sunday
- 12:00 PM–6:00 PM
- Open
- 7 days a week
- Walk-ins
- Welcome — no appointment needed for most diagnostics
- Holidays
- Holiday hours may vary. Call before making a special trip.
- Areas served
- Morristown, Hamblen County, the Lakeway area, surrounding East Tennessee communities
- Directions
- Open in Google Maps
Services
- Phone repair — Phone repair in Morristown for screens, batteries, charging ports, back glass, cameras, sound, software, liquid damage, and no-power problems.
- iPhone repair — Local iPhone repair in Morristown for screens, batteries, charging, back glass, cameras, audio, liquid exposure, and no-power symptoms.
- Android repair — Android phone repair in Morristown for supported Samsung, Google Pixel, Motorola, and other models, with honest parts and feasibility guidance.
- Tablet & iPad repair — iPad and tablet repair in Morristown for broken glass, touch, LCD, charging, battery, housing, software, and no-power problems.
- Game console repair — Game console repair in Morristown for Nintendo Switch, PlayStation, Xbox, HDMI, USB-C, no-power, overheating, storage, and drift issues.
- Nintendo Switch repair — Local Nintendo Switch repair for USB-C ports, no power, Joy-Con drift and rails, batteries, screens, game-card readers, Wi-Fi, and docking faults.
- PlayStation repair — PlayStation repair in Morristown for PS5 and supported PS4 HDMI, no video, no power, overheating, storage, disc-drive, USB, and board issues.
- Xbox repair — Xbox Series X, Series S, and supported Xbox repair in Morristown for HDMI, no video, power, overheating, storage, disc, USB, and board faults.
- Computer repair — Computer repair in Morristown for slow PCs, no power, malware, Windows issues, upgrades, data migration, recovery, cooling, gaming, and custom builds.
- Laptop repair — Laptop repair in Morristown for broken screens, batteries, charging, keyboards, storage, memory, heat, software, data, and no-power problems.
- Advanced electronics repair — Microsoldering and board-level diagnostics in Morristown for HDMI, USB-C, charging connectors, damaged pads and traces, no video, and no power.
- Data recovery — Data recovery evaluation in Morristown for deleted files, failing drives, non-booting computers, SSDs, hard drives, and external storage.
- Custom gaming PCs — Custom gaming PC builds and upgrades in Morristown for gaming, streaming, creative work, workstations, cooling, storage, cable management, and repair.
How a repair works
- 1. Start online, call, or walk in and describe the problem.
- 2. Bring the device to Qucin inside College Square Mall.
- 3. Qucin documents the device and evaluates the reported problem.
- 4. You approve the recommended work and price before it starts.
- 5. Qucin repairs, tests, and lets you know it’s ready.
Online tools
- Repair price estimator — planning prices from the live service catalog
- Start a repair — send device and problem details before you visit
- Check repair status — ticket number, last name, and phone or email
- Contact + location — call, email, or send a message
Policies in plain words
- Turnaround
- Most repairs are completed within 1–48 hours. Timing depends on the device, damage, parts availability, repair complexity, and how many devices are ahead of yours, so it isn't guaranteed.
- Diagnostics
- Diagnostics are free. If you decide not to repair after we diagnose the problem, you pay nothing. A repair attempt fee of $40–$100 applies only to board-level repair, data recovery, or devices with a prior repair attempt when the repair or recovery isn't successful.
- Warranty
- Repairs and parts are covered by a 60-day warranty (14 days for game consoles) on the original issue. Unrelated problems, physical or liquid damage after the repair, software issues, outside parts, and tampering aren't covered.
- Parts
- If a repair needs parts ordered, we'll give you the cost and an estimated arrival time. Ordered parts need a 50% non-refundable deposit.
- Payment
- All major credit and debit cards.
- Approval
- Qucin asks for your approval before any work outside what you already approved.
Guides
- What to Do When Your Phone Will Not Charge — Safe checks to make before assuming your phone needs a new charging port.
- Common Causes of Nintendo Switch Charging Problems — Why a Switch may not charge, turn on, or dock—and when continued testing can add damage.

